Terms & Conditions

The booking agreement is between the Customer and h2olidays . “Customer” means any person or persons with whom the Company makes any booking agreement but this shall not be limited to the person or persons who makes an application for booking, but will include any person included or designated in any booking whether named or not.

The holiday starts on Saturday afternoon and ends after breakfast on the following Friday. The Company shall not be liable for any loss, damage or injury including travel delays due to bad weather, industrial action or any other reason beyond their control incurred by the Customer before the start of the holiday. In the event that Customers are refused entry into France due to incorrect documentation (passport, visa, health certificates, etc.) the Company accepts no liability and the standard cancellation procedure will apply.

CHARTER BOOKINGS: A NONREFUNDABLE DEPOSIT of 30% of the charter cost is due at time of booking. Final payment is due 90 days before departure.

CANCELLATION /REFUND: Cancellations must be received in writing. Deposits are nonrefundable. Cancellations received less than 120 days prior to departure will forfeit entire charter cost.
We recommend that you take out trip cancellation insurance with your insurance broker at the time of your initial payment to us.

The Company reserves the right at all times to cancel any booking or holiday or portion thereof on refund of the appropriate value paid by the Customer for the canceled portion without further liability. The Company accepts no responsibility for delays caused by waterways flooding, flood streams or exceptionally high rivers or any navigational works or other circumstances beyond their control and reserve the right to restrict or vary the location of cruising if unusual or hazardous conditions prevail or because of water shortage. If such events occur the Company will endeavor to re-route the Clair de Lune and notify Customers of any alterations to embarkation or disembarkation points. The Customer shall have no claim upon the Company as a result of any breakdown or failure of Clair de Lune’s engine or other equipment or any delays caused by repairs to Clair de Lune .

Insurance against personal accident, injury or illness and loss, damage or theft of personal effects is not included in the holiday price and no responsibility will be accepted by the Company for such accidents or losses unless and to the extent that loss or damage is proved to have been caused through the negligence of the Company, in which case the liability of the Company shall be limited to the price paid for the holiday. Customers are advised to insure themselves and their belongings.

Any problem, which may arise during the holiday, must be raised immediately at the time with a representative of the Company and must be notified in writing to the company at the earliest opportunity thereafter and in any event not later than 28 days of the Customer’s return from the holiday.

Any claim must be notified to the Company within 28 days of the completion of the holiday or of the date when the claimant first had knowledge of the material facts giving rise to the claim (whichever date is the later) and any action thereon must be commence within 1 year of that date, failing which the Company shall be under no liability to the Customer whatsoever.

The Company reserves the right to adjust fares in the event of extreme fluctuations of exchange rates. The Company guarantees, however, not to increase your fare once full payment has been received for your confirmed booking.

The Customer shall reimburse the Company for any damage or injury by any act, neglect or fault of the Customer to any part of the structure, furnishings, fittings, machinery or equipment of Clair de lune or other property of the Company or for any damage or injury done by the neglect or default of the Customer to any other property or person for which some other person or body ultimately recovers damages from the Company.

The Company acts only as the agent of the Customer in making any arrangements for the supply of any travel, accommodation, ballooning or other services not included in the cost of the holiday.

Every care has been taken to ensure the accuracy in the description of BARGE and her operation; however, such descriptions are for guidance only and no liability will be accepted by the Company for changes in the description of Clair de Lune and her facilities. The Company gives no warranty as to the truth of any representations made by its servants, agents or subagents in relation to any of the holiday arrangements offered by it.
This arrangement will be governed by and construed in accordance with the law of France and in addition any lawsuits which may arise at any point from this present agreement will be subject to the exclusive jurisdiction of the courts of Montpellier France.