HOTEL BARGES / LE PHéNICIEN

Terms & Conditions

CRUISE INCLUDES
Accommodations with private bath and lavatories, all meals and beverages on board, use of bicycles and other facilities of the boat, availability at no extra cost of pickup and drop-off transfers between specified meeting points and the barge, and when applicable, availability at no extra cost of round-trip transfers to the sites of excursions, guided tours, and related admittance tickets unless otherwise specified.

Green fees and tee reservations, availability at no extra cost of round-trip transfers to the golf courses when golf option is selected.

CRUISE DOES NOT INCLUDE
Air and train transportation, hotel before and after, airport taxes, health or accident insurance, trip cancelation insurance and baggage loss (all strongly recommended). Items of a personal nature such as passport, laundry, purchases or gratuities for the crew. In business configuration, are not included all specific materials and equipment as video equipments, sound systems, screens and boards, etc.

RATES
Rates are in euros. 
Quoted rates are based on average current rates of exchange. The company reserves the right to increase rates to cover increased costs, tariffs and taxes, and to reflect fluctuations in foreign exchange markets and in particular in the euro/$US exchange rate.

BOOKING AND CANCELATION INFORMATION
A deposit of 30% of the price is required at the time of booking. Final payment is due 90 days before departure.

CANCELATION CHARGES
Individuals:
All deposits and payments are not refundable.
No refund for unused portions of cruise.

Charters:
All deposits and payments are not refundable.
No refund for unused portions of cruise.

Note: Bookings are automatically canceled if money is not received on time by the company and penalties as per cancelation charges will be applied.

All cancelations must be done in writing and are effective only upon receipt by H2olidays office.

CANCELATION BY THE COMPANY
The company reserves  the right to cancel any trip 21 days or more – unless force majeure - before departure. In the event a trip is canceled by the company , its sole obligation is to refund all monies paid it.
Individual reservations: unless otherwise specified, departure is guaranteed if at least 6 passengers are booked. Otherwise, 21 days or more before departure, the company will have to inform the Passenger and may:

1. maintain the departure, or
2. propose a departure date change, or
3. propose to cruise on an equivalent barge in the same cruising area at the same cost, or
4. propose a price increase of the cruise

In cases 2. 3. and 4., if the Passenger refuses the change proposed, his cruise will be canceled and he will be refund all monies paid it, neither the Passenger nor the company will then have to pay cancellation charges.

TRIP CANCELLATION INSURANCE
The company recommend adequate personal and baggage insurance. Trip cancellation insurance is strongly recommended for all Passengers.

WATERWAY ROUTES AND VESSEL ALTERATIONS AND SUBSTITUTIONS
All routes are subject to change without notice. Some waterways may be subject to occasional closures due to drought, storms, floods, canal or lock repairs or other unforeseen circumstances that result in conditions unsafe for navigation. In the unlikely event of such occurrences, the following conditions may apply:

(1) if navigation must be suspended, Passengers will continue to be accommodated on the stationary vessel and the regular excursions will continue to be made, with cruising to be continued as soon as possible; or

(2) The company may propose to reverse cruise route, cruise another waterway or transfer Passengers to another vessel of similar standard; or

(3) if none of the options (1) or (2) is applicable, the company will provide the Passenger, without surcharge, with transportation tickets to the departure or arrival transfer point or any other point agreed by both parties.

ARBITRATION
Any controversy or claim arising out of or relating to this Agreement, to your trip or to any material disseminated by the company concerning your trip shall be resolved solely and exclusively under the French law.

INSURANCE
The professional insurance is taken out to GROUPAMA TRANSPORT 1 Quai Georges V – BP 1403 – 76067 LE HAVRE CEDEX.

PHOTOGRAPHY ON TOURS
The company reserves the right to take both still and film or video pictures and record sound during any cruise tour and to use such Pictures and/or Sound Recordings for promotional and advertising purposes. The Passenger hereby permits the company to use his/her image and voice in such Pictures and Sound Recordings without any payment due to the Passenger whatsoever. The Passenger must notify the Company in writing that he/she does not grant The company permission to use such Pictures and Sound Recordings.

RESPONSIBILITY CLAUSE
All Passenger’s possessions are carried at his/her own risk. We do not recommend that Passenger brings valuable jewelry or large amount of cash. Passenger understands and agrees that the company is not responsible for injury, death, property damage, delay, inconvenience or loss occasioned by theft or vandalism, fire, water, weather conditions, terrorist activity, acts of God, strikes or other labor unrest, riots, governmental acts, maintenance, cleanliness, sanitation or other problems with vessels or transportation mechanisms, delays of airlines or any other transportation mechanism.

GENERAL INFORMATION
This agreement and contract supersedes and cancels all prior communications and agreements whether written, oral or implied. No provision in this agreement can be modified except upon a writing, signed by an officer of the company. It reserves the right to refuse to accept or retain as a member of a tour any person at any time ; Upon booking and payment for any cruise tour, this Agreement shall be deemed transacted in France. Any inquiries, claims or general complaints by the Passenger relating to the services provided by t he company must be submitted in writing to the company within thirty (30) days of the completion of the tour and cruise, and must contain detailed and evidentiary information.