The insurance is valid if the hirer cancels the booking before the departure for one of the following reasons: 
- Serious illness, serious accident, death of the insured, of his/her spouse, of any near  relative (father, mother, sister, brother, child).
- Major damage to main residence, involuntary loss of employment, professional transfer, jury service.

This guarantee covers all members of the crew included on the booking form. Cancellation for any of the above reasons should be made in writing to the company within 5 days of the incident accompanied by the relevant documents: Notice of dismissal or redundancy, medical certificate, death certificate, legal order etc.
In the event of cancellation, the company will reimburse all amounts already paid, excluding the cancellation insurance premium and €85 to cover administration costs.

If you have purchased the Cancellation Plan (4% of the cruiser hire cost) and need to cancel for the reasons stated on the booking form i.e Illness, death, loss of employment etc. we will require evidence of this in writing.
Your booking will NOT be cancelled until we receive this information.